there's a wide gulf between staying silent to protect yourself and taking a position directly opposed to the interests of your customers. They likely haven't made too many new allies by appearing not to care what their customers think until it after it hit their wallets. Their apparent tone deafness seems particularly bizarre in light of their own problems caused by being on the wrong side of intellectual property law abuse. GoDaddy claimed to have dropped support for SOPA on December 23, it wasn't until four days later they made it official by withdrawing their letter from the House Judiciary Committee and had their name removed from its list of supporters.
